


Head to the Malwarebytes website (You’ll have the option to Buy or Download – the latter gives you the free version, so go for this. If you find yourself stuck with the latter, we have advice in this article for how to easily downgrade to the fully free version. Please note, we recommend using the fully free version of Malwarebytes, rather than a free trial of the paid-for version. Malwarebytes Free can scan your PC and can often pick up infections or unwanted programs that are missed by other antivirus programs. Malwarebytes for Windows will open once the installation completes successfully.If you think your computer may have a virus, but your main security software hasn't found any threats, it can pay to get a second opinion. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop

The Premium license key is backed up and reinstated. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.

Double-click mb-support-X.X.X.XXXX.exe to run the program
